Staffing & recruiting
Organization charts, role descriptions, headcount models, recruiting calendars, interview guides, hiring trackers, and peak-night coverage plans.
Operations services
Prepare the team.
Manage the season.
Operating plans and practical management support for haunted attractions, festivals, and holiday events, from preseason preparation through postseason review.
Onboarding & training
Orientation, training matrices, role-specific guides, actor and supervisor development, practice shifts, sign-offs, and readiness rehearsals.
Scheduling & daily management
Shift templates, availability collection, break coverage, call-off procedures, deployment sheets, manager briefs, and nightly reports.
Ticketing & guest flow
Ticket products, timed entry, arrival limits, queue layouts, dispatch intervals, parking, admissions workflows, guest-service escalation, and reporting.
Marketing coordination
Campaign calendars, email workflows, social content plans, local partnerships, launch checklists, and performance reviews aligned with the operating calendar.
Maintenance & purchasing
Asset registers, show checks, preventive maintenance schedules, fault-response guides, spare-parts lists, purchasing controls, vendor follow-up, and inventory records.
Software workflows
Homebase scheduling and workforce workflows; Mailchimp audiences, templates, campaign processes, and reporting. Configuration is matched to the owner’s requirements and access.
Opening & seasonal support
Readiness tracking, rehearsals, punch lists, onsite or remote opening support, issue logs, weekly reviews, and postseason closeout.
Support for the
management team.
Engagements can include an operations buildout, fractional support, a remote operations desk, or a focused improvement project. Responsibilities, availability, and reporting are agreed in advance.
Operating procedures are coordinated with the owner and their qualified local advisors for employment, accessibility, emergency response, and regulatory requirements.
Tell us about your project.
Share your site, schedule, and the support you need.